LEGAL
Refund & Cancellation Policy
Last Updated: August 25, 2026
This Refund & Cancellation Policy explains how cancellations, service fees, refunds, and third-party charges may be handled by Travel Solutions Pro LLC. Refund eligibility depends on the service requested, work already performed, and any applicable government or travel-supplier rules.
1. Cancellation by Client
Clients may request to cancel a service at any time. However, cancellation requests must be made in writing via email to info@travelsolutionspro.com.
2. Non-Refundable Professional Service Fees
Once work has commenced on a service request (including but not limited to document review, application preparation, or consultation), the Travel Solutions Pro professional service fee becomes non-refundable.
3. Government and Third-Party Fees
Fees paid directly or indirectly to government agencies (e.g., CGI Federal, VFS Global, Department of State), courier services, or other third-party vendors are non-refundable once they have been processed or paid to the respective entity.
4. Cruise and Travel Bookings
Refunds for cruise or travel bookings are subject entirely to the cancellation and refund policies of the cruise line or travel supplier. Travel Solutions Pro professional booking fees are non-refundable.
5. Ineligible for Refund
Refunds will not be issued due to government delays, application rejections, changes in government policy, or client failure to provide required documentation in a timely manner.
6. Partial Refunds
If a cancellation occurs before work has started, a partial refund of the service fee may be considered at the sole discretion of Travel Solutions Pro LLC, minus an administrative fee.
7. Changes to Service Requests
Significant changes to a service request after work has begun may be treated as a new request and subject to additional fees.
8. Courier and Shipping Losses
No refunds will be provided for service delays or financial losses caused by third-party shipping or courier company errors, losses, or delays.
9. Processing Timeframes
Processing times provided are estimates based on government guidelines and past experience. Delays in processing do not constitute grounds for a refund of service fees.
10. Duplicate Payments
If a client makes a duplicate payment for the same service, a full refund for the duplicate amount will be issued, minus any payment processing transaction fees.
11. Refusal of Service
Travel Solutions Pro LLC reserves the right to refuse service. If service is refused before work begins, a full refund of any paid service fees will be issued.
12. Refund Issuance
Approved refunds will be processed via the original method of payment within 7-10 business days of approval.
13. Contact for Inquiries
For questions regarding this Refund & Cancellation Policy, please contact us at info@travelsolutionspro.com or 404-543-5054.
Travel Solutions Pro LLC is a private service provider. By requesting our services, you acknowledge that you have read and understood this Refund & Cancellation Policy.